Frequently Asked Questions

FAQs

How do I log into my account?

  • Click on the ‘My Account’ link at top of the website.
  • Enter email address and password on file at the Y associated to your account.

What if I forgot my password?

  • Click on the ‘My Account’ link at top of the website.
  • Click ‘Forgot Password’ link on the login page.
  • A window will pop up to prompt you to enter your email address.
  • Enter your email address on file at the Y associated to your account.
  • An email will be sent to the email address with steps to update your password.

How do I set up online access for my account?

  • Click on the ‘My Account’ link at top of the website.
  • Click on ‘Find Account’ on the login page.
  • Enter last name, date of birth, and zip code on file at the Y associated with your account and click ‘submit.’
  • You have two options to locate your account.
    • (A) Enter the last 4 digits of the billing method on file at the Y. Then, provide an email address and set up your password.
    • (B) Enter your email address on file at the Y. A link will be emailed to you to set up your account.
    • NOTE: if you do not have a billing method or email on file with the Y, you must contact us to provide this information before you can access your account online.

I received the message ‘this account/email is not unique.’

  • This message means that your email address or billing method is in our system more than once and our system doesn’t know which record to give you access to. Please contact the Y to resolve this matter.

I have been locked out of my account. How do I re-gain access?

  • If you get locked out of your account, please wait one hour for security protocols to reset before assessing your account. If you need to register for a program immediately, please visit the Y.

How do I get a receipt?

  • Click the ‘My Account’ link at top of the website.
  • Click on ‘My Account.’
  • Click on ‘Payment History.’
  • Set the date range list to the timeframe when your payment was made. You can edit the date range in the dropdown menu.
  • Locate the payment you need a receipt for and click on printer icon to print the receipt.
  • If you need to view details of the individual payment to know which receipt is needed, click on arrow for a dropdown view of details.

How do I print a tax statement for Child Care?

  • Click the ‘My Account’ link at top of the website.
  • Click on ‘My Account.’
  • Click on the link provided next to Tax Statement on the main account page.

How do I cancel my membership?

  • The Y requires a written notification to be received by the 25th of the month prior to the month of intended cancellation in order for dues for the following month to not be deemed payable.

You can cancel in the following ways:

  • Visit any YMCA of Columbia location to complete a Cancellation Form in person.
  • Mail a letter of cancellation to your home YMCA branch requesting termination.
  • Email the membership director of your home branch requesting termination.
  • If you send a cancellation request via mail, email, or fax, you are responsible for confirming the Y’s receipt of the cancellation and when the cancellation should occur.

How can I change or cancel a program registration?

  • Each program has different policies and procedures for cancelling or changing a program registration.
  • Please contact the YMCA location where the program will be held to inquire about changing or canceling a registration. Any change or cancellation must occur in writing to the Y to be valid.

How do I apply for Financial Assistance?

Our Open Y Program provides financial assistance for membership and program to those that qualify. Financial Assistance is made possible through generous donations to the Y’s Annual Campaign, which allows the Y to live by it’s mission to never turn anyone away due to an inability to pay. Those interested in financial assistance must complete an Open Y Program application and provide it to the YMCA location they are interested in becoming a member of or attending a program at. The application must be complete to be processed. Click here to download and print the Open Y form.

How do I obtain my membership discount if my employer is enrolled in the corporate membership program?

  • Members eligible for a corporate discount must visit the Y in person to obtain their membership discount.
  • If you choose to join online for convenience, you will need to pay the full rate dues until you visit the Y, provide required verification of employment, and complete a Member Change form to request your corporate membership discount. This request must be received by the 25th of the month to receive the discount for the following month. No refunds will be given for fees paid prior to request being made.

I have been approved for financial assistance. Can I join online?

  • Members approved for financial assistance through our Open Y program must visit the Y in person to obtain their membership rate.
  • If you choose to join online for convenience, you will need to pay the full rate dues until you visit the Y and complete a Member Change form to request your dues be changed to your scholarship amount. This request must be received by the 25th of the month to receive the scholarship rate for the following month. No refunds will be given for fees paid prior to request being made.

Who can be on my family membership?

  • The YMCA of Columbia allows for any two adults living in the same household and their dependent children to join as a family.
  • Dependency is determined by those listed as dependents on last year’s Federal Income Tax.
  • The YMCA of Columbia reserves the right to request a recent Tax Return at its discretion for verification of dependents.