Reopening – Frequently Asked Questions
FACILITY OPERATIONS (Updated 12/14/2020)
What are your current hours of operation?
Monday – Thursday: 5:00 am to 9:00 pm
Friday: 5:00 am to 8:00 pm
Saturday: 8:00 am to 6:00 pm
Sunday: 1:00 pm to 5:30 pm
Are masks required?
Masks are required when entering and exiting the building and in common areas. Masks are not required while working out, while in the pool area or when using the sauna, steam room or shower.
Our equipment is set-up to allow for the recommended 6 feet of social distancing space. Class sizes have also been reduced so that attendees are able to have 6 feet of social distancing space.
How are you protecting your members and staff?
We have prepared our branches for social distancing by spacing out equipment, alternating our treadmill and cardio usage to every other machine, and by limiting capacity in the facility and in classes.
We are following safety guidelines that the CDC, State and City officials have put into place. This includes deep cleaning after the facilities are closed, making sure equipment is sanitized after each use, and stocking an ample amount of EPA-approved disinfectant (including fogging machines) and sanitizer near high-touch areas throughout our facilities.
All staff are required to answer a brief series of health screening questions and will have their temperature taken. Those who have a temperature of 100.4 and higher will not be allowed access to the facility.
Is child watch be available?
Child watch is currently available on a limited basis. Reservations are required. Learn How to Register.
Can I participate in group exercise classes?
Yes. Class sizes will be limited based on available space.
Can I access the gymnasium/basketball courts?
No, the gymnasium is currently unavailable. Plans are being made to re-open the gymnasium on a limited basis starting in 2021. We hope to have more information available soon.
Is the pool be available?
The pool is available for lap swim, open swim and swim lessons.
Masks are not required in the pool area. Please do have a mask available for walking around in areas outside the pool.
Is personal training available?
Yes. One-on-one personal training is available, but face masks will be required for both individuals and social distancing guidelines adhered to.
Are the steam/sauna rooms available?
Yes. Our steam and sauna rooms are currently available. Capacity is limited to allow for social distancing. We also are asking members to observe time limits posted on the doors so that more members will have access to the steam and sauna room.
Can I bring a guest with me?
Due to restrictions on capacity some branches are not issuing guest passes at this time. Please contact your local branch for more information.
CHILD PROGRAMS AND SERVICES
Is after school care available?
We are running after school care at our Jeep Rogers and NorthWest locations. Care is also available for Richland One through our Downtown Branch. Click here for more information.
Are Youth Sports available?/
Yes. We have Youth Sports programs available at our Jeep Rogers and NorthWest Y locations. If you have specific questions about any of our sports programs, please contact your YMCA Branch.
Are your facilities available for birthday parties?
Limited party reservations may be available in 2021. Please contact your local branch for details. Branch contact information.
If you have questions or concerns about your current membership status or dues payments, please contact your home branch to discuss your membership options. We appreciate your membership and will do all we can to assist you in a timely manner.