Reopening – Frequently Asked Questions

FACILITY OPERATIONS (Updated 07/04/2020)

What are your current hours of operation?

Monday – Thursday:  5:00 am to 9:00 pm
Friday:  5:00 am to 8:00 pm
Saturday: 8:00 am to 6:00 pm
Sunday:  1:00 pm to 5:30 pm

 

Are masks required?
Masks are required when entering and exiting the building and in common areas.  Masks are not required while working out, while in the pool area or when using the sauna, steam room or shower.

Our equipment is set-up to allow for the recommended 6 feet of social distancing space.  Class sizes have also been reduced so that attendees are able to have 6 feet of social distancing space.

 

How are you protecting your members and staff? How have you prepared for social distancing?
We have prepared our branches for social distancing by spacing out equipment, alternating our treadmill and cardio usage to every other machine, and by limiting capacity in the facility and in classes so everyone has the recommended six feet of space.

We are following safety guidelines that the CDC, State and City officials have put into place. This includes deep cleaning after the facilities are closed, making sure equipment is sanitized after each use, and stocking an ample amount of EPA-approved disinfectant and sanitizer near high-touch areas throughout our facilities.

All staff are required to answer a brief series of health screening questions and will have their temperature taken. Those who have a temperature of 100.4 and higher will not be allowed access to the facility.


Are you limiting the number of people who can enter the building?
Yes. We are currently allowing 5 people for every 1,000 square foot of space.  We have maximum capacities for each activity space as well as for the facility as a whole.  Staff will be monitoring capacity of each space and members will be allowed entry based on maximum capacity.

 

Will childwatch be available?
Childwatch is currently unavailable.  We will resume at a later date and reservations may be required to reserve spots.

 

Will I be able to participate in group exercise classes?
Yes. Class sizes will be limited to allow for a social distance of six feet.  Group exercise schedules will change week-to-week depending on instructor availability.  Please check our website ‘Schedules‘ page for the weekly updates.

We are currently working on an electronic sign-up so that members may reserve spots and will supply more information once we have a system in place.

 

Can I access the gymnasium/basketball courts?
No. In an effort to curb contact sports the gymnasium is currently unavailable.  We hope to open the gymnasium in a later phase once social distancing guidelines have been relaxed by State and local officials.

Gymnasiums are currently being used for popular group fitness classes and for summer camps.

 

Will the pool be available?
The pool is available for lap swim, open swim and swim lessons.  We encourage members to adhere to pool usage time limits posted on doors entering the pool area.  The capacity in the pool area has been reduced to allow for social distancing.

Masks are not required in the pool area. Please do have a mask available for walking around in areas outside the pool.

 

Is personal training available?
Yes. One-on-one personal training is available, but face masks will be required for both individuals and social distancing guidelines adhered to.

 

Are the steam/sauna rooms available?
Yes. Our steam and sauna rooms are currently available. Capacity is limited to allow for social distancing.  We also are asking members to observe time limits posted on the doors so that more members will have access to the steam and sauna room.

 

Can I bring a guest with me?
Due to restrictions on capacity some branches are not issuing guest passes at this time.  Please contact your local branch for more information.

 

CHILD PROGRAMS AND SERVICES

Is summer camp available?
We are running summer camps at our Jeep Rogers and NorthWest locations.  Camp registration is currently open and spacds are still available. Click here for more information.

The Downtown branch will not be able to operate summer camp this year. Due to COVID-19, school sites are unavailable for our use.  Our sincere apologies for the inconvenience.

 

Will my child be able to participate in sports programming?
Yes. We have Youth Sports programs available at our Jeep Rogers and NorthWest Y locations.   If you have specific questions about any of our sports programs, please contact your YMCA Branch.

 

Are swim lessons available?
Yes. We are currently offering group and private swim lessons at our Jeep Rogers, NorthWest and Orangeburg locations.

 

Are your facilities available for birthday parties?
We are currently not registering for any rentals or birthday parties.  We will resume registration when social distancing recommendations relax.

 

MEMBERSHIP

If you have questions or concerns about your current membership status or dues payments, please contact your home branch to discuss your membership options. We appreciate your membership and will do all we can to assist you in a timely manner.

Branch Contact Information